Yes, where authorised and within scope. Firewall/VLAN changes should use configuration backup, change window, rollback plan and testing.
IT Solutions & Support
Networks & Cybersecurity
Wi-Fi, firewalls, VLANs, resilient internet, cybersecurity and critical incidents.
Knowledge articles
8 answers in this category
Yes. DAIM HUB can survey, design, troubleshoot or upgrade business Wi-Fi/LAN/WAN, switching, routing, segmentation and internet connectivity.
Yes. DAIM HUB can assess risk and implement appropriate hardening, MFA, endpoint/firewall controls, segmentation, backups, awareness and incident-response improvements.
Yes, where technically suitable. DAIM HUB can design Starlink/secondary-ISP/multi-WAN failover, but service availability and ISP/provider performance remain third-party dependencies.
Penetration testing is not assumed in general support. It requires explicit written authorisation, defined targets/methods and may use a specialist partner depending on scope.
Use the approved emergency/support channel and clearly state P1/critical impact, affected sites/users, start time, current symptoms and any security/data-loss risk. Do not rely solely on social media.
Disconnect the affected session/device from risky activity if appropriate, do not delete evidence, report the message/link and whether credentials were entered, change compromised credentials from a trusted device and contact support if…
Treat it as a security incident: stop risky activity, preserve evidence, avoid wiping/resetting systems unless instructed, isolate clearly compromised devices if safe and contact DAIM HUB through the approved security/support channel.