DAIM HUB provides three equal service pillars: IT Solutions & Consultation, Digital Marketing Solutions, and Website & eCommerce Solutions, with specialist services under each.
DAIM HUB Help Centre
How can we help?
Find clear answers for IT, websites, eCommerce, digital marketing, billing, bookings, security and DAIM HUB services.
Browse by topic
Help Centre sections
Start with the area that best matches your question.
Start here
Getting Started
Understand DAIM HUB, choose the right service, prepare for a project and know what to expect from first contact.
17 articles →Get support
Help Desk & Support
How to raise a support request, what information to provide, response expectations and escalation paths.
14 articles →Technology help
IT Solutions & Support
Practical guidance for IT support, networks, cybersecurity, AI, apps, cloud systems and CCTV infrastructure.
63 articles →Web help
Websites, Hosting & eCommerce
Website packages, hosting, domains, SSL, professional email, eCommerce, backups and website security.
61 articles →Grow online
Digital Marketing
Digital strategy, social media, paid advertising, SEO, content, creative and brand support.
63 articles →Commercial help
Billing, Pricing & Renewals
Starting prices, quotations, deposits, renewals, cancellations and payment-related guidance.
20 articles →Stay secure
Security, Privacy & Fraud Prevention
Safe credential handling, privacy, suspicious payments, cyber incidents and data-protection guidance.
10 articles →Meet & follow
Bookings & Subscriptions
Consultation booking, Google Calendar and Meet, availability, subscriber consent and unsubscribe guidance.
21 articles →Policies
Policies, Terms & Complaints
How DAIM HUB service terms work, where to find current legal pages and how to raise a formal complaint.
6 articles →Urgent help
When something important has gone wrong
Use these articles for the safest first steps, then contact the Help Desk for business-critical issues.
Popular answers
Can’t find it? Contact us →Common questions
Business/non-eCommerce websites start from FJD 580/year on managed shared hosting with FTP access or FJD 780/year with cPanel. Final pricing depends on scope.
Yes. DAIM HUB can troubleshoot business computers/laptops, printers/scanners, email, Wi-Fi, software, permissions and related everyday IT issues within scope.
DAIM HUB can integrate suitable gateways such as Windcave (Westpac), ANZ eGate, M-PAiSA, MyCash or another approved provider, subject to merchant approval, provider availability, fees, technical requirements and terms.
Yes. DAIM HUB provides technical, on-page, local, content and eCommerce SEO plus analytics/reporting.
Yes. Genuine prospective projects can begin with a free discovery consultation. Detailed audits, site surveys or implementation may require paid work.
All categories
Explore the knowledge base
About DAIM HUB & Choosing ServicesWhat DAIM HUB does, where we work and how to choose the right service.Support Tickets & ResponseHow to contact support, what to include, response expectations and outage guidance.Everyday IT SupportComputers, printers, office IT, onsite support and day-to-day troubleshooting.IT Strategy & ProcurementTechnology planning, equipment selection, roadmaps and practical IT decision support.Cloud & Business SystemsMicrosoft 365, Google Workspace, cloud migrations, CRM/business systems, backups and integrations.AI & AutomationAI consulting, chatbots, workflow automation, safe use, human review and operating costs.Apps & Software DevelopmentCustom applications, integrations, software ownership, support and project expectations.Networks & CybersecurityWi-Fi, firewalls, VLANs, resilient internet, cybersecurity and critical incidents.CCTV & Technology InfrastructureCCTV design, installation, remote viewing, storage and hardware responsibilities.Business WebsitesBusiness website pricing, inclusions, content, edits, migration, SEO basics and delivery.eCommerce WebsitesOnline stores, payment gateways, orders, inventory integrations and scaling.Hosting, cPanel, FTP, Backups & Website SecurityManaged hosting, cPanel, FTP access, backups, restores, outages, hacking and resources.Domains & SSLFirst-year domains, domain ownership, transfers, extensions and SSL.Professional Domain EmailDomain-based email, mailbox setup, spam issues and compromised mailboxes.Marketing Strategy & ReportingIntegrated marketing strategy, reporting and measurement.Social Media ManagementFacebook, Instagram, LinkedIn, TikTok, YouTube, community management and growth.Paid AdvertisingGoogle Ads, Meta Ads, ad budgets, account ownership, conversion tracking and suspensions.SEO & Search VisibilitySearch rankings, local Fiji SEO, international SEO, AI search and Google Business Profile.Marketing Results & GuaranteesWhat DAIM HUB can optimise and which SEO or advertising outcomes cannot be guaranteed.Content, Creative & BrandingLogo design, graphics, brochures, photo/video, AI-assisted content and approvals.Pricing, Quotes & PaymentsHow pricing works, why rates are starting-from, deposits, payment methods and scope changes.Renewals & Service ContinuityWhat to expect at renewal and what may happen if renewal is late.Refunds & CancellationsProject cancellation and refund guidance subject to the applicable agreement.Credentials, Fraud & PrivacyPasswords, secure handling, suspicious payment requests, privacy requests and security expectations.Consultation BookingsCalendar account, timezone, hours, duration, availability, booking questions and consent.Google Calendar & MeetCalendar invitations, Google Meet generation and what happens if integration fails.Newsletter & SubscriptionsWhat subscribers receive, data recorded, consent storage and unsubscribing.Service Terms & Website PoliciesHow project-specific agreements relate to DAIM HUB website terms and legal pages.Complaints & ResolutionHow to lodge a complaint and keep the matter properly logged and auditable.
Still need help?
Talk to DAIM HUB.
For support, include what happened, when it started, who is affected and any safe screenshots or error messages.