Yes. Supported documents and images may be attached, subject to file-type/size limits. Remove passwords, card/bank data and other sensitive information first.
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Yes. Supported documents and images may be attached, subject to file-type/size limits. Remove passwords, card/bank data and other sensitive information first.
After-hours or emergency support is available only where specifically arranged or covered by a support agreement and may attract additional fees.
After-hours or emergency support is available only where specifically arranged or covered by a support agreement and may attract additional fees.
Use the official DAIM HUB support/enquiry form or designated support email/channel. Phone or WhatsApp issues should still be logged into the support record for audit.
Use the official DAIM HUB support/enquiry form or designated support email/channel. Phone or WhatsApp issues should still be logged into the support record for audit.
General enquiries are targeted for acknowledgement within 1 business day. Support response depends on ticket priority and any agreed SLA.
General enquiries are targeted for acknowledgement within 1 business day. Support response depends on ticket priority and any agreed SLA.
Proposed standard hours are Monday-Friday, 9:00 AM-5:00 PM Pacific/Fiji, excluding public holidays. Contracted after-hours support may differ.
Proposed standard hours are Monday-Friday, 9:00 AM-5:00 PM Pacific/Fiji, excluding public holidays. Contracted after-hours support may differ.
DAIM HUB will help diagnose, communicate and work around third-party outages where possible, but cannot control Google, Meta, ISPs, registrars, hosting companies or other external providers.
DAIM HUB will help diagnose, communicate and work around third-party outages where possible, but cannot control Google, Meta, ISPs, registrars, hosting companies or other external providers.
Include your name/company, contact details, affected service/system, what happened, when it started, business impact, affected users, exact errors, recent changes and safe screenshots.
Include your name/company, contact details, affected service/system, what happened, when it started, business impact, affected users, exact errors, recent changes and safe screenshots.