Yes. Supported documents and images may be attached, subject to file-type/size limits. Remove passwords, card/bank data and other sensitive information first.
Help Desk & Support
Support Tickets & Response
How to contact support, what to include, response expectations and outage guidance.
Knowledge articles
14 answers in this category
Yes. Supported documents and images may be attached, subject to file-type/size limits. Remove passwords, card/bank data and other sensitive information first.
After-hours or emergency support is available only where specifically arranged or covered by a support agreement and may attract additional fees.
After-hours or emergency support is available only where specifically arranged or covered by a support agreement and may attract additional fees.
Use the official DAIM HUB support/enquiry form or designated support email/channel. Phone or WhatsApp issues should still be logged into the support record for audit.
Use the official DAIM HUB support/enquiry form or designated support email/channel. Phone or WhatsApp issues should still be logged into the support record for audit.
General enquiries are targeted for acknowledgement within 1 business day. Support response depends on ticket priority and any agreed SLA.
General enquiries are targeted for acknowledgement within 1 business day. Support response depends on ticket priority and any agreed SLA.
Proposed standard hours are Monday-Friday, 9:00 AM-5:00 PM Pacific/Fiji, excluding public holidays. Contracted after-hours support may differ.
Proposed standard hours are Monday-Friday, 9:00 AM-5:00 PM Pacific/Fiji, excluding public holidays. Contracted after-hours support may differ.
DAIM HUB will help diagnose, communicate and work around third-party outages where possible, but cannot control Google, Meta, ISPs, registrars, hosting companies or other external providers.
DAIM HUB will help diagnose, communicate and work around third-party outages where possible, but cannot control Google, Meta, ISPs, registrars, hosting companies or other external providers.
Include your name/company, contact details, affected service/system, what happened, when it started, business impact, affected users, exact errors, recent changes and safe screenshots.
Include your name/company, contact details, affected service/system, what happened, when it started, business impact, affected users, exact errors, recent changes and safe screenshots.