Quick answer
Managed hosting is administered by DAIM HUB without cPanel and may provide FTP access. cPanel hosting gives the client broader control of hosting functions such as files, databases and email.
What to do next
If this answer does not fully match your situation, do not guess on a production, security, payment or data-related change. Contact DAIM HUB with the affected service, what happened, when it started, business impact and any safe screenshots or error messages.
Project terms take priority
Help Centre content is general guidance. Your final signed project Scope of Work and agreed terms and conditions take priority where they differ from a Help Centre answer.
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