Standard backup arrangements are included/configured according to the hosting plan, but backup frequency/retention and restore scope should be confirmed per package. Critical sites may require additional offsite backup.
Websites, Hosting & eCommerce
Hosting, cPanel, FTP, Backups & Website Security
Managed hosting, cPanel, FTP access, backups, restores, outages, hacking and resources.
Knowledge articles
16 answers in this category
Standard backup arrangements are included/configured according to the hosting plan, but backup frequency/retention and restore scope should be confirmed per package. Critical sites may require additional offsite backup.
It depends on traffic, catalogue size, plugins/integrations, checkout volume and resource use. Larger stores may require upgraded hosting or cloud/VPS resources after assessment.
It depends on traffic, catalogue size, plugins/integrations, checkout volume and resource use. Larger stores may require upgraded hosting or cloud/VPS resources after assessment.
Yes, on managed hosting where appropriate. Access is limited to the relevant site/files and subject to security rules and the hosting plan.
Not always. Managed hosting is suitable when you want DAIM HUB to manage the environment; cPanel is useful when you need broader direct hosting controls and accept the extra responsibility.
Not always. Managed hosting is suitable when you want DAIM HUB to manage the environment; cPanel is useful when you need broader direct hosting controls and accept the extra responsibility.
Raise an official support request identifying the site, approximate restore point/reason and business impact. DAIM HUB will confirm available backups, risks, downtime and any applicable restore fee before proceeding.
Raise an official support request identifying the site, approximate restore point/reason and business impact. DAIM HUB will confirm available backups, risks, downtime and any applicable restore fee before proceeding.
The site may slow, hit provider limits or require an upgraded plan. DAIM HUB should notify the client where possible and recommend suitable additional resources; provider rules/fees apply.
Raise a support ticket with the URL, time, exact error and business impact. DAIM HUB will check hosting, DNS, SSL, application and third-party status and escalate as required.
Contact DAIM HUB urgently through the support channel. DAIM HUB can isolate the site, preserve evidence, secure accounts, assess compromise, restore from a clean backup where suitable, patch the cause and monitor…
Contact DAIM HUB urgently through the support channel. DAIM HUB can isolate the site, preserve evidence, secure accounts, assess compromise, restore from a clean backup where suitable, patch the cause and monitor…
cPanel is a web hosting control panel for files, databases, email, DNS-related tools and other hosting functions.
Managed hosting is administered by DAIM HUB without cPanel and may provide FTP access. cPanel hosting gives the client broader control of hosting functions such as files, databases and email.
Managed hosting is administered by DAIM HUB without cPanel and may provide FTP access. cPanel hosting gives the client broader control of hosting functions such as files, databases and email.