Standard backup arrangements are included/configured according to the hosting plan, but backup frequency/retention and restore scope should be confirmed per package. Critical sites may require additional offsite backup.
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Photography may be supplied by the client or separately quoted/arranged by DAIM HUB. Stock/licensed images may also be used subject to licensing and project scope.
Yes, copywriting/content assistance can be quoted. Base packages do not automatically include unlimited professional copywriting unless explicitly stated.
Yes, if your scope includes WordPress/admin access or another supported content-management method. DAIM HUB may restrict high-risk hosting/server access and can provide training/support.
Yes, subject to full payment, ownership/licensing terms and provider limitations. DAIM HUB should assist with export/transfer of client-owned domains and deliverables after verification.
It depends on traffic, catalogue size, plugins/integrations, checkout volume and resource use. Larger stores may require upgraded hosting or cloud/VPS resources after assessment.
Yes, where the POS/inventory system provides a suitable API, connector or import/export method. Discovery is required because sync direction, data model, security and vendor limits vary.
Yes, where the old site and hosting permit migration. DAIM HUB will assess platform, files/database, email/DNS, content, licences and downtime before quoting.
Yes, on managed hosting where appropriate. Access is limited to the relevant site/files and subject to security rules and the hosting plan.
Not always. Managed hosting is suitable when you want DAIM HUB to manage the environment; cPanel is useful when you need broader direct hosting controls and accept the extra responsibility.
DAIM HUB should avoid storing raw card details. Payment data should be handled by the approved payment gateway/provider using its compliant hosted/tokenised processes where possible.
Raise an official support request identifying the site, approximate restore point/reason and business impact. DAIM HUB will confirm available backups, risks, downtime and any applicable restore fee before proceeding.
DAIM HUB can provide the approved server settings and setup guide for Outlook, phones and supported mail apps. Never publish or email mailbox passwords as part of the guide.
Timeline depends on pages, content readiness, design, integrations, approvals and revisions. The binding delivery timeline is stated in the quotation/SOW after discovery.
Page count is package/project-specific and confirmed in the quotation. Published starting prices should not be described as unlimited-page packages.
The number of included professional domain-based mailboxes depends on the package/server capacity and is confirmed in the quotation. DAIM HUB should not promise unlimited mailboxes by default.
Revision limits are project-specific and should be stated in the quote. Additional or out-of-scope revisions may become a change request.
Business/non-eCommerce websites start from FJD 580/year on managed shared hosting with FTP access or FJD 780/year with cPanel. Final pricing depends on scope.
eCommerce websites start from FJD 980/year on managed shared hosting with FTP access or FJD 1,200/year with cPanel. Final pricing depends on catalogue, payments, shipping and integrations.
Basic search-engine setup may be included as a website essential, but an ongoing SEO campaign, content strategy, link work and ranking growth are separate SEO services unless quoted.
Yes, where the package includes it. DAIM HUB covers the first year of one eligible standard domain; premium/special domains and future renewals are excluded unless quoted.
Provide business/contact details, approved logo/brand assets, page/content requirements, images, products/services, domain/hosting information, authorised contacts and any integration requirements. Do not send secrets by normal email/forms.
The site may slow, hit provider limits or require an upgraded plan. DAIM HUB should notify the client where possible and recommend suitable additional resources; provider rules/fees apply.
Raise a support ticket with the URL, time, exact error and business impact. DAIM HUB will check hosting, DNS, SSL, application and third-party status and escalate as required.