Refunds are case- and contract-specific. Work completed and committed/non-refundable third-party costs are normally excluded, while mandatory legal rights are preserved.
Billing, Pricing & Renewals
Refunds & Cancellations
Project cancellation and refund guidance subject to the applicable agreement.
Knowledge articles
3 answers in this category
Written cancellation/termination rules in the project agreement apply. Work completed, approved milestones and non-refundable third-party costs remain payable; handover is subject to settlement and the agreement.
Written cancellation/termination rules in the project agreement apply. Work completed, approved milestones and non-refundable third-party costs remain payable; handover is subject to settlement and the agreement.