AI hallucinations are plausible-looking but incorrect or unsupported outputs. They are a normal risk of generative AI and must be managed with good data, guardrails and human verification.
IT Solutions & Support
Practical guidance for IT support, networks, cybersecurity, AI, apps, cloud systems and CCTV infrastructure.
Choose a topic
Everyday IT Support
Computers, printers, office IT, onsite support and day-to-day troubleshooting.
11 articles →IT Strategy & Procurement
Technology planning, equipment selection, roadmaps and practical IT decision support.
2 articles →Cloud & Business Systems
Microsoft 365, Google Workspace, cloud migrations, CRM/business systems, backups and integrations.
7 articles →AI & Automation
AI consulting, chatbots, workflow automation, safe use, human review and operating costs.
14 articles →Apps & Software Development
Custom applications, integrations, software ownership, support and project expectations.
6 articles →Networks & Cybersecurity
Wi-Fi, firewalls, VLANs, resilient internet, cybersecurity and critical incidents.
8 articles →CCTV & Technology Infrastructure
CCTV design, installation, remote viewing, storage and hardware responsibilities.
8 articles →IT Solutions & Support guidance
AI hallucinations are plausible-looking but incorrect or unsupported outputs. They are a normal risk of generative AI and must be managed with good data, guardrails and human verification.
After launch, DAIM HUB can provide an agreed defect period, monitoring, maintenance, updates and support plan. New features and third-party changes are handled separately.
Disconnect the affected session/device from risky activity if appropriate, do not delete evidence, report the message/link and whether credentials were entered, change compromised credentials from a trusted device and contact support if…
Disconnect the affected session/device from risky activity if appropriate, do not delete evidence, report the message/link and whether credentials were entered, change compromised credentials from a trusted device and contact support if…
Treat it as a security incident: stop risky activity, preserve evidence, avoid wiping/resetting systems unless instructed, isolate clearly compromised devices if safe and contact DAIM HUB through the approved security/support channel.
Manufacturer/vendor warranty applies to hardware according to supplier terms. DAIM HUB workmanship/support warranty, if any, is defined separately in the project quotation/SOW.
Manufacturer/vendor warranty applies to hardware according to supplier terms. DAIM HUB workmanship/support warranty, if any, is defined separately in the project quotation/SOW.
The client/site operator is responsible for meeting applicable privacy, signage, workplace and legal requirements. DAIM HUB can provide technical design but not legal clearance unless separately arranged with a qualified adviser.
The client/site operator is responsible for meeting applicable privacy, signage, workplace and legal requirements. DAIM HUB can provide technical design but not legal clearance unless separately arranged with a qualified adviser.
Ownership follows the project agreement. After full payment, client-specific code may transfer/be licensed to the client, while DAIM HUB retains pre-existing/reusable components and third-party/open-source licences remain in force.
Ownership follows the project agreement. After full payment, client-specific code may transfer/be licensed to the client, while DAIM HUB retains pre-existing/reusable components and third-party/open-source licences remain in force.
AI model/API usage is normally a separate third-party operating cost paid by or rebilled to the client unless the project price explicitly includes an allowance.
It depends on the AI provider, configuration and data. DAIM HUB should classify/minimise data, review provider terms and avoid sending confidential/regulated information to public AI tools without approval.
It depends on the AI provider, configuration and data. DAIM HUB should classify/minimise data, review provider terms and avoid sending confidential/regulated information to public AI tools without approval.
